If you are unsatisfied with AGS Beauty's merchandise we do have a standard 30 days return policy from the date the order was shipped.
We do not charge restocking fee on most of our products. The only exception is, due to the nature of the product, all shampoo bowls and shampoo backwash units that have been used will incur a 20% restocking fee.
All Returns must first be approved by our sales representatives in advance. Please call (503) 762-3228 or email Return@agsbeauty.com for Authorization.
Once an Authorization has been approved please download Return Request Form. Fill out the form and include a copy with the product to be shipped back with. Products being returned must be in like-new condition with original packaging. For all returns the customer will be responsible for finding their own shipping company and also be responsible for all return shipping charges with no exceptions. Once we receive the product back at our warehouse our technicians will inspect the items and we will credit you back on the original form of payment. Please keep in mind any damage occurred to the product during return shipping will also be the customer's responsibility and will be deducted from your refund amount.
All "Clearance" items are final sale, non-returnable or exchangeable.
All custom orders (custom fabric colours, wood colours, special designs, etc.) are non-refundable and we don't accept cancellation once production has started. Any delivery and handling fees are non-refundable as well.
> Download Return Request Form