Processing Time: Most orders are processed and prepared for dispatch within 1–3 business days (Monday–Friday) from our Portland, Oregon hub. Processing time does not include transit time.

Shipping Method: Depending on item size and weight, we ship by:

- Standard Ground: Small to mid-sized items delivered via FedEx or UPS.
- LTL Freight: Large/heavy equipment delivered by freight carrier with liftgate service included. Freight deliveries are typically CURBSIDE DELIVERY (delivery to the curb/driveway area).

*Note: Additional shipping and handling fees may apply for non-commercial locations or limited-access delivery points (for example: residential addresses, schools, farms, construction sites, or locations with difficult truck access).

Estimated Transit Times (Business Days):

- West Coast (2–5 Days): CA, OR, WA, NV
- Mountain/Central (3–8 Days): AZ, CO, ID, MT, NM, UT, WY
- Midwest/South (5–10 Days): AL, AR, IL, IA, KS, LA, MN, MS, MO, NE, ND, OK, SD, TX, WI
- East Coast (7–12 Days): CT, DE, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV

Important Delivery Notes (Please Read):

- Transit times are estimates based on business days (Monday–Friday, excluding holidays). Delays may occur due to severe weather, seasonal carrier volume, or other events outside of our control.
- For freight deliveries, the driver will unload the pallet using a liftgate. The carrier does not bring items inside, unbox, or assemble (standard freight policy). Please plan for 2+ people to move the shipment indoors.
- It's always recommended to take photos and videos upon delivery, whether or not any damage is visible. This helps us assist you faster if there is a freight-related issue.
- Make sure your delivery address and contact phone number are accurate. Missed delivery appointments, address corrections, re-delivery, or storage may generate carrier fees.

For our full shipping policy and details on remote area / limited access fees, please click here to learn more.

AGS Peace of Mind Guarantee: We stand behind the craftsmanship of our equipment. All products include a one-year limited warranty unless otherwise noted on the product page.

How It Works (Efficiency-First Support):

Our warranty process is designed to minimize downtime for your business. In the event of a service issue, we provide complimentary replacement parts directly to you so your equipment can be serviced locally and quickly.

Full unit replacements or exchanges are authorized only if our technical team determines that the issue cannot be resolved through component replacement. AGS Beauty reserves the right to request clear documentation or a return for inspection before authorizing a full replacement.

Specific Coverage:

- Barber & Styling Chairs: 1-Year Chair / 2-Year Hydraulic Pump
- Shampoo Units: 1-Year Warranty (Includes fixtures such as mixer taps, sprayers, vacuum breakers, and hoses)
- Styling Stations & Stools: 1-Year Warranty
- Hair Dryers: 1-Year Manufacturer Warranty (Covered by Highland Machine)
- Other Equipment & Furniture: 1-Year Warranty

To Start a Claim: Please email clear photos and videos documenting the issue to [email protected]. The more details you can provide (order number, a short description, and close-up photos/videos), the faster we can identify the correct replacement part and help you get back in service. Approved warranty parts are typically shipped via FedEx/USPS standard service.

Warranty Exclusions: This warranty does not cover damage caused by abuse, misuse, improper installation, unauthorized modifications, accidents, or normal wear and tear. Cosmetic or aesthetic changes such as chipping, fading, scratches, or staining are not covered.

30-Day Return Policy: If you are not fully satisfied with your purchase, you may request a return within 30 days of the ship date.

The AGS Advantage: NO Restocking Fees

We do not charge restocking fees on the vast majority of our products.

* Note: Due to hygiene and safety codes, used shampoo bowls and backwash units incur a 20% restocking fee.

Return Requirements:

- Items must be in like-new condition and include all original parts, accessories, manuals, and packaging.
- Returns must be approved in advance by calling 1-503-828-1782 or emailing [email protected] (please do not ship returns without approval).
- Customers are responsible for all return shipping charges and any damage that occurs during return shipping. We strongly recommend professional packing and adequate insurance for large or fragile items.
- Original shipping costs are non-refundable and will not be included in your refund.

Important Exclusions:

- Clearance Items: Final sale, non-returnable.
- Custom Orders: Non-refundable once production has started.