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TERMS & CONDITIONS

 

Cancellation/Modification of Order


AGS Beauty usually process your order within 3 business days after receiving your order and payment.

Only orders not yet processed for shipment may be cancelled and receive full refund.

Orders that are already packed but not yet shipped out are subject to a 5% Cancellation/Modification Fee of the total invoice amount, which will be minus before refund.

Orders that are shipped out but not yet delivered are subject to a 20% Cancellation/Return Shipping Fee of the total invoice amount, which will be minus before refund.

If you refuse the order at time of delivery, a 20% Cancellation/Return Shipping Fee of the total invoice amount will apply.

 

Return Policy


If you are unsatisfied with AGS Beauty's merchandise we do have a standard 30 days return policy from the date the order was shipped.

Unlike our competitors, we do not charge restocking fee on most of our products. The only exception is, due to the nature of the product, all shampoo bowls or shampoo backwash units that have been used will incur a 20% restocking fee.

All returns must first be approved by our sales representatives in advance. Please call (503) 762-3228 or email return@agsbeauty.com for authorization.

Once an authorization has been approved please download Return Request Form. Fill out the form and include a copy with the product to be shipped back with. Products being returned must be in like-new condition with original packaging. For all returns the customer will be responsible for finding their own shipping company and also be responsible for all return shipping charges with no exceptions. Once we receive the product back at our warehouse our technicians will inspect the items and we will credit you back on the original form of payment. Please keep in mind any damage occurred to the product during return shipping will also be the customer's responsibility and will be deducted from your refund amount.

All "Clearance" items are final sale, non-returnable or exchangeable.

All custom orders (custom fabric colours, wood colours, special designs, etc.) are non-refundable and we don't accept cancellation once production has started. Any delivery and handling fees are non-refundable as well. 

> Download Return Request Form

 

Product Warranty


AGS Beauty offers one-year limited warranty on all of our products unless specified otherwise. A warranty does not entail the product to be returned, but implies parts will be sent out for repair. If the product is considered to be irreparable by our technicians then an exchange of product will be authorized.

To request a replacement, please email the pictures and videos to: quality@agsbeauty.com. Upon communication and agreement with our replacement/technician team, replacement parts will sent out via FedEx or USPS standard shipping. Expedited shipping will be an extra charge, which the customer is responsible for.

AGS BEAUTY shall not be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading, staining, peeling or any acts of nature (fire, water damage, freeze, etc.).

Barber Chairs: 1-year warranty on the chair, 2-year warranty on hydraulic pump
Styling Chairs: 1-year warranty on the chair, 2-year warranty on hydraulic pump
Styling Stations: 1-year warranty
Shampoo Units: 1-year warranty including fixtures (Mixer tap, sprayer, vacuum breaker, etc.)
Stools: 1-year warranty
Hair Dryers: 1-year manufacturer warranty covered by Highland Machine. 
Other Equipment & Furniture: 1-year warranty